Postage & Returns

In case of error or damage

Whilst we try to provide a perfect service, problems do happen occasionally, and there are sometimes manufacturing faults in books which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action. You may contact us in any of the following ways:

Telephone (UK):
(0)1932 834959 Fax:01932 845220
Telephone (Overseas):
+44 (0)1932 834959 Fax:01932 845220
Email:
vera.west@lewismasonic.co.uk
Mailing Address:
Lewis Masonic Heritage House 52-54
Hamm Moor Lane Addlestone Surrey KT15 2SF

If you are in the UK, we will provide a pre-paid label to enable you to return the item(s) to us without charge. Please pack the item(s) to be returned carefully, attach the label, take the package to your Post Office and obtain a proof of posting..
WE CANNOT REFUND POSTAGE COSTS IF ITEMS ARE RETURNED WITHOUT THIS AUTHORITY.

For customers outside the UK, the cost of return postage will be refunded provided you have contacted us first, and have followed our instructions for the return.

If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.

Experience has shown that many DVDs returned to us play well on our test equipment - we therefore ask you to try any DVD on more than one machine before contacting us.

Your statutory rights are not affected.

Postage

Normal Service

Stock items are normally despatched within a few days of receipt of the order via Royal Mail or a Contract Parcel Service. However, following the mailing of a catalogue, and also in the pre-Christmas period, handling of orders can take a little longer than usual. You will probably receive your order 3 to 5 days after despatch. We will advise you if any items are out of stock.

First Class

Please select this option at the checkout if required.

To Non UK Addresses

Normal Service - Surface Post

Stock items are normally despatched within a few days of receipt of the order via a postal Consolidator. However, following the mailing of a catalogue, and also in the pre-Christmas period, handling of orders can take a little longer than usual. Deliveries by Surface Mail can take anything from 2-3 weeks to Europe to 12-16 weeks to Australia, New Zealand, the Far East and South America. For orders beyond Europe we send an advice by Air Mail confirming charges to your credit or debit card, and the despatch of the order.

Air mail

For a faster delivery, items can be sent by Air Mail, which normally gives a delivery time of 10-14 days, but this is subject to delays at Customs and local delivery services - we therefore ask you to allow up to 28 days for delivery. Our Postal Consolidator frequently makes use of Swiss Post or Swedish Post, but this does NOT mean the parcel has come to you via one of those countries!